Address: 710 E. Saratoga St, Gilbert, AZ 85296
Phone: 480-818-9667
Email: concentrictoolco@gmail.com

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

By using this website you certify that you are at least 18 years of age, and are not prohibited by any federal, state or local laws or regulations from purchasing or possessing a firearm or the products being purchased from this site. You also certify that you will comply with all applicable federal, state, and local laws and regulations. 

All products purchased on this sight are for use in the U.S. only, and you certify that you will not export, sell, transfer or otherwise dispose of any product purchased from this website in any other country without first obtaining approval from the U.S. Government, or as otherwise authorized by U.S. law.

What information do we collect?

• We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
• We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
• Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include http://www.JoeBobOutfitters.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Cancellations:
Order cancellations prior to an order shipping will count as a return and be subject to a 15% restocking fee.

Shipping Times:
Orders will be processed and shipped within 48 hours of placement.

All sales will appear as CRRN Ventures LLC dba Concentric Tool Co/www.concentrictoolco.com) on your billing statement.

Shipment Errors:

If an item is received damaged or if an item other than what was ordered was shipped please contact us immediately. Errors in shipments must be brought to our attention within 7 days of receiving the order and must be brought to our attention in the first contact regarding a return.

Product Returns:

We accept returns for 100% store credit or refund less 15% restocking fee. This must be done within 30 calendar days after delivery of the product.

All items must be in “new, unaltered, and unused condition”. Products cannot have been installed or used in any fashion. Definition of new, unaltered, and unused condition is:

1. Without showing any signs of wear or damage.
2. Must contain original packaging in the same condition it was shipped. Products without original packaging will be refused.
3. Cannot have been installed, used, or test fit in any way.

Refunds are contingent upon inspection of item(s) once we receive the return.

Please do NOT affix the shipping label directly on the packaging for the product. Placing it inside another box will help ensure safe arrival of product. If the factory packaging for the returned is not intact, has been tampered with, or is obscured by tape, shipping labels, etc a higher restocking fee may be assessed. We suggest using the same packaging and boxes that were used in the original shipment if at all possible.

Products returned with missing parts, damage, or in unsellable condition due to customer tampering, use, etc will result in a higher restocking fee or may not be accepted for a return at all.

The original sales receipt or invoice must accompany all returns and include a message from the customer stating if they would prefer a store credit or a refund to the card used at the time of purchase less a 15% restocking fee. Failure to indicate how you’d like the return processed will result in a store credit being issued.

Customers are responsible for ALL shipping costs for returns. Refunds are contingent upon inspection of item(s) once we receive the return.

Store credit will be issued as a gift certificate locked to the customer’s account to automatically be applied to future orders. An email will be sent once the credit has been applied to the account. This credit will be immediately available for use. Store credits are not transferable and have no cash value.

Refunds issued to the original credit card used at purchase will be subject to a 15% restocking fee and will take approximately 3 business days to reflect in the purchasing account from the time we process the return.

Orders canceled after being placed but before shipping are subject to up to a 15% restocking fee.

Shipment delays due to Weather, Acts of God, or carrier issues that could not be foreseen are not considered errors. Orders cannot be cancelled once shipped, and all the terms of our standard return policy would still apply.